Werkstudent in Repair Administration & Customer Success at RIEDEL Communications. Responsible for customer repair data entry and communication with clients in German and English.
VT
Hybrid Customer Support – Customer Success Specialist
Posted 2 months ago
About the role
- Customer Success Specialist supporting clients with online onboarding and support sessions. Collaborating with teams to enhance product features and successfully manage customer relationships in a hybrid work environment.
Responsibilities
- Support the Customer Success Lead in daily operational tasks.
- Conduct independent online onboarding sessions and support sessions with existing customers.
- Handle incoming support tickets and resolve individual requests.
- Work closely with the Sales team and developers to improve the product.
- Take on administrative tasks such as expanding the knowledge base.
Requirements
- Commercial training, a degree, or a comparable background.
- Experience in customer support.
- Enjoy making customers happy.
- Positive attitude and an open manner.
- Communication is your superpower.
- Ability to quickly and structurally familiarize yourself with new systems and tools.
- Digital tools are part of your daily routine – CRM systems, billing tools & co.
- Fluent German (min. C1).
- Self-organization, initiative and a hands-on mentality.
Benefits
- Flexibility and trust: Permanent employment, up to four days of training leave per calendar year, flexible working hours and trust-based working time.
- Modern work environment: Hybrid work between a central office with a view of the castle and home office, equipped with a MacBook and an ergonomic workstation.
- Investment in your potential: Support for further training and education, capital-forming benefits (vermögenswirksame Leistungen), non-cash benefits and meal allowances to complement your salary package.
- Team spirit: Team events, an annual workation and an open, supportive company culture.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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