Customer Success Manager advocating for employer partners at a venture - backed startup revolutionizing education and career pathways. Driving strategic growth through collaboration and enthusiastic partner engagements.
About the role
- Junior Client Success Manager at Root focusing on enterprise client engagement and product adoption. Collaborating with various teams to ensure client satisfaction and success while nurturing long-term relationships.
Responsibilities
- Act as the primary point of contact for a portfolio of enterprise clients.
- Build and maintain strong, long-lasting client relationships.
- Understand clients' business goals and objectives and align them with our platform capabilities.
- Guide clients through onboarding after implementation is complete.
- Drive adoption and usage of the platform by understanding client needs and providing feedback internally.
- Serve as the voice of the client internally, providing feedback to product management and development teams.
- Facilitate the renewal process, working to retain and expand client accounts.
- Track and analyse client success metrics, such as CSAT, and churn rates.
Requirements
- Tertiary qualification with an aptitude for numbers and data.
- 3 years in an enterprise client-facing role.
- Experience managing enterprise clients and engaging with C-suite executives.
- Insurance domain expertise is a bonus.
Benefits
- Flexible work arrangements
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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