Client Success Specialist supporting Foundr’s students from ideation to scaling in coaching programs. Guiding founders through onboarding and helping with business metrics management.
About the role
- Junior Client Success Manager at Root focusing on enterprise client engagement and product adoption. Collaborating with various teams to ensure client satisfaction and success while nurturing long-term relationships.
Responsibilities
- Act as the primary point of contact for a portfolio of enterprise clients.
- Build and maintain strong, long-lasting client relationships.
- Understand clients' business goals and objectives and align them with our platform capabilities.
- Guide clients through onboarding after implementation is complete.
- Drive adoption and usage of the platform by understanding client needs and providing feedback internally.
- Serve as the voice of the client internally, providing feedback to product management and development teams.
- Facilitate the renewal process, working to retain and expand client accounts.
- Track and analyse client success metrics, such as CSAT, and churn rates.
Requirements
- Tertiary qualification with an aptitude for numbers and data.
- 3 years in an enterprise client-facing role.
- Experience managing enterprise clients and engaging with C-suite executives.
- Insurance domain expertise is a bonus.
Benefits
- Flexible work arrangements
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
CRM Analyst at Check Commerce managing campaigns and performance analysis to enhance client relationships. Developing creative content and optimizing communication strategies.
Customer Success Specialist providing concierge style support for Shure’s European B2B customers and end users. Involves collaboration with Market Development and maintaining customer records in Salesforce.
Analyst managing customer success and overseeing post - sales for clients in a flexible infrastructure company. Involves project management and client engagement.
Managing and growing Europe’s client portfolio in Customer Success role. Collaborating with clients to ensure the success of the Winnow system and reduce food waste.
CRM Specialist enhancing customer engagement strategies for Renner. Focused on automating communications and improving customer journeys through strategic collaboration and data analysis.
Customer Success Specialist improving client satisfaction and engagement through client management and support. Utilizing tools like Zendesk and JIRA to resolve issues effectively.
Client Success Executive enhancing customer relationships and ensuring alignment with business objectives. Collaborating with cross - functional teams to maximize value delivery and retention strategies.
Customer Success Manager at Aklamio managing relationships with global clients such as Virgin Media and AT&T. Focused on customer - specific solutions and project management in a hybrid role.
Senior CRM Manager developing strategies to optimize customer engagement and retention for a fintech startup. Leading multi - channel campaigns and driving lifecycle marketing for global customers.