Customer Success Specialist improving client satisfaction and engagement through client management and support. Utilizing tools like Zendesk and JIRA to resolve issues effectively.
About the role
- Customer Success Specialist engaging with customers to help maximize their revenue and product adoption. Working with hotel clients on their business growth while providing superior customer care.
Responsibilities
- Be a trusted advisor to our customers, helping them achieve their goals and maximise their revenue
- Quickly develop rapport with customers over the phone and guide them to adopt our products
- Develop deep product knowledge and the ability to demonstrate how to optimise our products for the customer’s needs
- Meet KPIs related to revenue expansion and customer adoption scores
- Manage your pipeline and performance to SLAs and KPIs
Requirements
- Have a genuine passion for sales, customer success and providing great customer experiences.
- Possess excellent communication skills, both written and verbal, and can effectively connect with customers from diverse backgrounds in English and German
- Enjoy a fast-paced, results-oriented environment and thrive on exceeding expectations.
- Have experience working in a customer-facing role, ideally within the hotel industry or other SAAS business, particularly in customer success, sales and revenue expansion.
- High level of German & English
Benefits
- Mental health and well-being initiatives
- Generous parental (including secondary) leave policy
- Paid birthday, study and volunteering leave every year
- Sponsored social clubs, team events, and celebrations
- Employee Resource Groups (ERG) to help you connect and get involved
- Investment in your personal growth offering training for your advancement
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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