Team Lead for Customer Engagement, driving client re - engagement and leading a small team towards strategic goals in customer success.
About the role
- Werkstudent in Repair Administration & Customer Success at RIEDEL Communications. Responsible for customer repair data entry and communication with clients in German and English.
Responsibilities
- You record order data for customer repairs in SAP.
- You handle written communication with customers in German and English.
- You perform operational tasks related to repair processing and Customer Success.
- You are responsible for following up on clarification cases.
- You document processes and generate reports and analyses.
Requirements
- Enrolled student (m/f/d) in Business Administration, Industrial Engineering or a comparable degree program
- Conscientious work approach and customer-friendly manner
- Strong service orientation and a team-player mentality
- Affinity for technical products is an advantage
- Confident user of common MS Office applications
- Good German language skills (written and spoken); English skills are desirable.
Benefits
- Flexible working hours
- Staff canteen and complimentary coffee bar
- Free parking and good public transport connections
- Optimal combination of practical experience and academic studies
- Creative, cooperative working environment in a modern building
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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