Junior Client Success Manager at Root focusing on enterprise client engagement and product adoption. Collaborating with various teams to ensure client satisfaction and success while nurturing long - term relationships.
About the role
- Customer Success Manager driving strategic engagement and measurable ROI for Smart Containers at ORBCOMM. Collaborating cross-functionally to optimize operations for maritime leaders.
Responsibilities
- Drive Measurable Customer Value & ROI
- Define baseline KPIs and co-create ROI models tailored to container logistics and maritime operations
- Track and communicate progress, highlighting measurable outcomes and strategic improvements
- Identify operational inefficiencies related to the baselined KPIs, and recommend best practices to maximize adoption and impact
- Oversee governance and execution of pilot programs to ensure alignment with customer needs
- Leverage Deep Product Expertise
- Develop expert-level knowledge of ORBCOMM’s Smart Containers solutions, integrations, and industry applications
- Translate product capabilities into business value tied to container visibility, asset utilization, and supply chain optimization
- Share insights and best practices across accounts and internal teams
- Proactively identify expansion opportunities that enhance container operations and client success
- Act as an Embedded Client Partner
- Immerse in customer environments to understand enterprise structure, workflows, and decision-making dynamics
- Build trust-based relationships with influencers and operational teams in maritime and container logistics
- Map stakeholder ecosystems and monitor risk indicators
- Advise customers on process optimization, KPI improvement, and maximizing platform utilization
- Collaborate Cross-Functionally
- Partner with Account Management, Solutions Architecture, Product, Analytics, and Professional Services to deliver a unified experience
- Capture customer insights and translate them into actionable feedback for product roadmap and service enhancements
- Support Sales in identifying upsell and cross-sell opportunities based on client needs and ROI analysis
- Engage and Communicate with Impact
- Prepare and deliver compelling business reviews, ROI reports, and KPI dashboards focused on container operations
- Facilitate strategic workshops and value discovery sessions with maritime and logistics stakeholders
- Communicate progress, risks, and recommendations with clarity and executive presence
- Keep stakeholders aligned on priorities, success metrics, and roadmap execution
Requirements
- A Bachelor’s degree (MBA preferred)
- 7–10 years in Customer Success, Management Consulting, Value Engineering, Business Analysis, or similar strategic client-facing roles
- Proven success managing enterprise accounts in maritime supply chain, container logistics, or IoT/SaaS sectors
- Strong product and technical aptitude; ability to translate features into business outcomes
- Proficiency in Salesforce for CRM and case management
- Expertise in interpreting and modeling data (KPIs, dashboards, ROI analysis)
- Familiarity with advanced analytics and AI-driven solutions, and a commitment to ongoing digital and AI upskilling
- The ability to influence without authority and thrive in complex, matrixed environments
- A track record of crafting compelling, data-driven value narratives and delivering measurable ROI
- Exceptional stakeholder management and relationship-building skills, combined with strong communication and executive-level presentation capabilities
- Deep curiosity about customer challenges and workflows, paired with a proactive, resourceful approach to leading through ambiguity
- Flexibility to work primarily onsite to support customer engagement and operational needs
- Ability to leverage AI-enabled tools and automation to enhance productivity, with a commitment to continuous learning in digital and AI literacy
- Fluency in both English and Mandarin
Benefits
- hybrid schedule
- flexibility to connect remotely with global teams
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Customer Success Manager at Black Duck Software, Inc. supporting enterprise software adoption and renewal targets using a digital - first engagement strategy.
Customer Success Specialist engaging with customers to help maximize their revenue and product adoption. Working with hotel clients on their business growth while providing superior customer care.
Client Success Intern shadowing the Client Success team at Dreamscape Learn. Gain experience in EdTech and VR technology in a hybrid role based in Culver City, California.
Internship role in Customer Success at Smithfield Foods, focusing on real - life experiences and impactful projects. Involvement in learning plans and presentations to executive leadership.
Customer Success Manager at Salesforce managing customer success and engagement strategies. Fostering relationships with business executives to enhance customer experience on the Salesforce platform.
Customer Success Manager driving customer success and value for Salesforce's Marketing Cloud. Expertise in SaaS and strong communication skills to guide customer projects.
Bilingual Customer Success Manager leading customer relations at Salesforce. Needed for orchestration of Signature deliverables and client relationships in a technical environment.
Customer Success Manager (CSM) Director fostering relationships with healthcare organizations at Salesforce. Supporting business objectives and managing customer incidents with Salesforce's platform capabilities.
Analista de CRM Sênior developing customer relationship strategies in one of Brazil's largest pharmaceutical groups. Seeking an analytical and creative professional with CRM tool experience.