Internship role in Customer Success at Smithfield Foods, focusing on real - life experiences and impactful projects. Involvement in learning plans and presentations to executive leadership.
About the role
- Customer Success Manager at Salesforce managing customer success and engagement strategies. Fostering relationships with business executives to enhance customer experience on the Salesforce platform.
Responsibilities
- Serve as the single point of customer accountability for orchestration of Signature deliverables
- Cultivate and maintain stakeholder relationships with customer IT and business executives
- Help customers achieve business goals on the Salesforce platform by coordinating completion of Signature Success catalog
- Provide proactive Salesforce feature guidance
- Act as an advisor for adoption of new features and potential challenges
- Communicate the value of Signature Success
- Be accountable for ensuring all collaborators understand this value
- Advocate for customers during resolution of high-severity cases
- Occasional travel to customer sites may be required
Requirements
- Minimum of 7 years of work experience in Technical Customer Success, Salesforce CRM, project leadership, or Solutions Architecture
- Experience with Salesforce Marketing Cloud and/or a relevant competing platform
- 4+ years’ experience in management consulting services
- Exceptional communication and presentation skills with the ability to influence effectively at all levels
- Skills for analysing technical concepts and translating them into business terms
- Ability to explain complex technical concepts in business-friendly terms
- Knowledge of software development process and design methodologies
- Experience leading efforts of cross-functional teams
Benefits
- Accommodations for disabled applicants
- Flexible work arrangements
- Professional development resources
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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