Customer Success Specialist engaging with customers to help maximize their revenue and product adoption. Working with hotel clients on their business growth while providing superior customer care.
About the role
- Client Success Intern shadowing the Client Success team at Dreamscape Learn. Gain experience in EdTech and VR technology in a hybrid role based in Culver City, California.
Responsibilities
- Assist the CS team in preparing materials and resources for new university launches.
- Review and update our Help Center articles, FAQs, and "How-To" guides to ensure they are current and user-friendly.
- Aggregate and categorize user feedback from faculty and students to help the Product team prioritize new features.
- Research trends in higher education and VR to help the Partner Success team anticipate their partner needs.
- Assist in maintaining accurate client records in our CRM (Customer Relationship Management) system.
Requirements
- Currently enrolled in or recently graduated from a program related to:
- Business
- Communications
- Marketing
- Technology
- Customer Experience
- Operations or similar field
- Ability to receive academic credit (if applicable or preferred)
- Strong written and verbal communication skills
- Basic understanding of customer service or customer experience principles
- Comfortable using tools such as:
- Microsoft Office
- Organizational and time-management skills
- Ability to learn new systems quickly
- Professional and courteous communication style
Benefits
- Client Lifecycle Management: Understand the full journey of a client from onboarding and implementation to renewals and expansion.
- EdTech & VR Operations: Gain technical familiarity with VR hardware and software deployment in an academic setting/
- Data-Driven Success: Learn how to track and analyze user engagement metrics to predict client health.
- Professional Communication: Develop skills in communicating with university stakeholders, faculty, and technical administrators.
- Problem Solving: Learn how to troubleshoot issues and triage feedback between clients and our Product/Engineering teams.
- **Disclaimer:** This internship is an unpaid educational opportunity intended to provide training and experience related to Human Resource Management. It is offered for academic credit only in connection with an accredited educational program. Participation is designed for the benefit of the student and does not create an employment relationship. Interns will not displace regular employees and will work under close supervision to support their learning experience. Completion of this internship does not entitle the intern to a job at Dreamscape Learn (or continued employment) at the conclusion of the program.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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