Hybrid Customer Success Specialist

Posted 2 weeks ago

Apply now

About the role

  • Be the first point of contact for new customers, building rapport, educating, and guiding them to the best solutions for their care needs.
  • Respond to high volumes of calls, qualifying leads, identifying upsell opportunities, and driving adoption of our services.
  • Achieve individual targets and KPIs, driving successful customer onboarding and adoption while ensuring a great experience.
  • Collaborate with cross-functional teams to align strategies and contribute to the success of HomeMade and the Attain Healthtech group.
  • Provide expert guidance on the tech platform, ensuring customers can self-manage their Home Care Package and see value quickly.

Requirements

  • Experience in travel, retail, sales, onboarding or customer service/retention roles.
  • Confident on the phone and able to influence customers with authenticity and empathy.
  • Goal-oriented and driven by results without compromising customer experience.
  • Thrive in a fast-paced, collaborative environment and juggle multiple priorities.
  • Bonus: managed a loved one’s Home Care Package (desirable).

Benefits

  • Power your career — Learn from industry experts, experienced leaders, and on-the-job opportunities.
  • Access parental leave: 14 weeks paid leave for primary carers and 6 weeks paid leave for secondary carers plus superannuation.
  • Work with flexibility — hybrid workplace balancing time in the office with remote work.
  • Flexi Leave Days — one extra paid leave day per quarter.
  • Take a floating public holiday to acknowledge a significant day your way.
  • Be rewarded — Reward and Recognition program to celebrate wins and recognise great performance.
  • Inclusive workplace that celebrates diversity; Aboriginal and Torres Strait Islander people encouraged to apply.

Job title

Customer Success Specialist

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

No Education Requirement

Location requirements

Report this job

See something inaccurate? Let us know and we'll update the listing.

Report job