Customer Success Manager ensuring maximum client value at fintech company. Leading onboarding, relationship management, and cross - functional collaboration to enhance customer experience.
About the role
- Onboard and support Home Care Package customers at Mable, Australian healthtech; drive adoption, qualify leads, and deliver exceptional phone-based service.
Responsibilities
- Be the first point of contact for new customers, building rapport, educating, and guiding them to the best solutions for their care needs.
- Respond to high volumes of calls, qualifying leads, identifying upsell opportunities, and driving adoption of our services.
- Achieve individual targets and KPIs, driving successful customer onboarding and adoption while ensuring a great experience.
- Collaborate with cross-functional teams to align strategies and contribute to the success of HomeMade and the Attain Healthtech group.
- Provide expert guidance on the tech platform, ensuring customers can self-manage their Home Care Package and see value quickly.
Requirements
- Experience in travel, retail, sales, onboarding or customer service/retention roles.
- Confident on the phone and able to influence customers with authenticity and empathy.
- Goal-oriented and driven by results without compromising customer experience.
- Thrive in a fast-paced, collaborative environment and juggle multiple priorities.
- Bonus: managed a loved one’s Home Care Package (desirable).
Benefits
- Power your career — Learn from industry experts, experienced leaders, and on-the-job opportunities.
- Access parental leave: 14 weeks paid leave for primary carers and 6 weeks paid leave for secondary carers plus superannuation.
- Work with flexibility — hybrid workplace balancing time in the office with remote work.
- Flexi Leave Days — one extra paid leave day per quarter.
- Take a floating public holiday to acknowledge a significant day your way.
- Be rewarded — Reward and Recognition program to celebrate wins and recognise great performance.
- Inclusive workplace that celebrates diversity; Aboriginal and Torres Strait Islander people encouraged to apply.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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