Hybrid Customer Success Representative, In-person/Hybrid

at 4over

• Job title: Customer Success Representative, In-person/Hybrid
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: $18 - $19 per hour
• Degree requirement: High School Diploma
• Location requirements: Hybrid, Arlington, United States

About the role

• Customer Success Representative resolving inquiries via phone and chat. Educating and assisting customers to ensure a positive experience while building strong relationships.

Responsibilities

• Educate and assist customer base on company website, products, and services
• Resolve customer concerns in a quality-oriented way to produce a positive outcome either via telephone, through virtual chat, or a combination of the two
• Provide customer feedback to department for new product and resource development
• Accurately notate and record each customer interaction to ensure all accounts are updated
• Be a knowledgeable point of contact for both new and existing customers
• Handle complex requests with patience, professionalism, and empathy
• Review and resolve situations in a timely manner by identifying customer concerns
• Demonstrate a sense of urgency and dedication to exceed customer expectations and earn customer loyalty through accuracy, efficiency, courtesy, and knowledge

Requirements

• High School Diploma or equivalent (GED)
• Previous experience in customer service roles
• Demonstrated history of stable employment
• Bilingual in English and Spanish is highly desirable
• Experience in printing or wide format production – preferred

Benefits

• Health and Life Insurance
• Medical, Dental, Vision, Life/AD&D Insurance, Disability, and Flexible Spending Accounts (FSAs) for Health Care and Dependent Care
• 401(k) Retirement Plan
• 9 Paid Holidays
• Accumulating PTO to be used after 90-days of continuous and active full-time service