Web Developer creating CRM and Customer Service solutions at atlantis dx GmbH. Involving in their development using PHP, JavaScript, and various web technologies in a hybrid environment.
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Onsite Assistant Manager – Amdocs Order Management Specialist, CRM, SQL, Unix, L2 Support
Posted 14 hours ago
About the role
- Amdocs Order Management Specialist providing L2 support for BSS applications and telecom business processes. Collaborating with cross-functional teams to enhance operational performance in a 24x7 environment.
Responsibilities
- Provide L2 support for Amdocs OMS, CRM, Billing, Rating, and associated BSS applications, ensuring stability, timely issue resolution, and SLA compliance.
- Lead initiatives to reduce incidents, service requests, and operational challenges through proactive analysis and continuous improvement.
- Support cross‑functional teams including Mediation, CRM, Provisioning, DWH, and Customer Operations, addressing escalations and ensuring efficient bill cycles.
- Identify automation opportunities, enhance operational KPIs, and participate in IT transformation programmes.
- Perform configuration changes, system health checks, batch processing, bug identification, triaging, and deployment support.
- Contribute to WAR ROOM investigations, capacity planning, monitoring enhancement, and stakeholder management.
- Collaborate with international teams in a 24x7 operations environment, ensuring compliance with ITIL/ITSM processes.
Requirements
- Experienced professional with hands‑on knowledge of Amdocs Enabler OMS, Unix, PL/SQL, scripting, and telecom BSS/OSS domain.
- Skilled in analytical thinking, problem‑solving, and delivering results in a high‑availability environment.
- Comfortable supporting large‑scale operational systems with strong understanding of ITIL processes.
- Able to manage stakeholders, coordinate across teams, and work effectively in cross‑cultural environments.
- Holds a Bachelor’s or Master’s degree in engineering or business; project/programme management background desirable.
Benefits
- Opportunities to work on large‑scale, business‑critical telecom applications.
- Exposure to transformation programmes and next‑generation OSS/BSS platforms.
- Experience collaborating with global teams in a highly dynamic, technology‑driven environment.
- A role that strengthens both technical expertise and operational leadership skills.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
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