Customer Success Specialist engaging with customers to help maximize their revenue and product adoption. Working with hotel clients on their business growth while providing superior customer care.
About the role
- Customer Success Specialist driving relationships with clients and managing Amadeus products. Collaborating internally to ensure customer success and revenue generation.
Responsibilities
- Exceed assigned retention goals by cultivating relationships with stakeholders across assigned accounts
- Become the primary point of contact for optimization and usage of Amadeus products and services
- Gather customer usage data relevant for product development and enhancements
- Collect and share business process and marketing best practices
- Identify and act on opportunities to improve current usage and adoption of Amadeus Hospitality products and services
- Generate Amadeus Hospitality revenue through upsell and cross-sell opportunities
- Ensure clients see the value of Amadeus products for a seamless renewal contracting process
- Oversee the Customer Success function, serving as the central point of contact and product expert for assigned products
- Provide revenue management, marketing, product optimization strategies, and budget suggestions in support of customers
- Collaborate with Customer Success, Sales, Product, and other internal departments to ensure renewals and potential new revenue opportunities are actioned
Requirements
- Bachelor’s degree in a related business field or equivalent work experience
- 3+ years of experience in hospitality Customer Success, hotel revenue management, eCommerce, marketing, sales, or providing services and solutions to hotels via a SaaS company
- 3+ Years experience working in Delphi as a Corporate Administrator
- Previous experience managing and optimizing a portfolio of customers
- Excellent analytical, problem-solving, and troubleshooting skills
- Strong business and people skills
- Proficiency with MS PowerPoint, Word, Excel, and Outlook
- Knowledge of Salesforce.com preferred
- Proficiency in English
- Delphi and Sales Catering Products like MeetingBroker, Delphi Diagramming skill
Benefits
- Get rewarded with competitive remuneration
- individual and company annual bonus
- vacation and holiday paid time off
- health insurances
- professional development to broaden your knowledge and enhance your skills with online learning hubs
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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