VS
Venn StrategiesDirector, Customer Success
Director of Customer Success at Venn leading strategy in customer success function. Building processes and driving measurable impact across retention, expansion, and customer advocacy.
About the role
- Be the main operational contact for customers and help them maximise the value of Benifex’s platform.
- Manage a portfolio of enterprise multinational and/or local accounts.
- Drive customer retention and satisfaction by ensuring brilliant basics.
- Lead customer meetings and solve incoming requests.
- Set up ways of working for new global customers alongside Key Account Managers.
- Coordinate smaller technical projects, issues, and incidents.
- Collaborate cross-functionally to implement new content, resolve problems, and share customer feedback.
- Support and mentor junior CSMs on shared accounts where needed.
Requirements
- Minimum 2 years of experience working in a Customer facing role (B2B), for example as Customer Success Manager or similar.
- Professional language skills in English, written and spoken.
- Experience working at a SaaS-company and/or/ Tech/HR benefits industry.
- A plus: Experience managing global Customers.
- A plus: Experience managing enterprise Customers.
- A university degree in technology or another relevant field.
- German, Dutch or French optional.
Benefits
- International exposure – work with global enterprise customers across multiple countries.
- Impactful work – play a key role in driving customer retention, engagement, and business value.
- Sunday Times Best Place to Work 2025 and Best Large Tech Company to Work for 2025 (company recognition).
- Opportunity to grow your career in a fast-scaling company.
- Hybrid work model (Vilnius).
- Support for equal opportunities and reasonable adjustments for interviews.
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