Manager for CRM & Email Platform ensuring health and performance of marketing and editorial email programs at CNN. Overseeing operational excellence and guiding teams in email engagement.
About the role
- Customer Success Manager working with UK customers at Aircall. Focused on client portfolio growth and satisfaction in a fast-paced environment.
Responsibilities
- Grow and nurture a portfolio of clients for the UK market
- Maximise your portfolio’s expansion while minimizing churn risks
- Own and manage renewal activities
- Gather customer product feedback
- Develop and automate processes
- Bring in new ideas to delight customers
- Be the main point of contact for customers
Requirements
- Excellent verbal and written communication skills.
- Fluent English is a must.
- Passion for consistently providing excellent customer experience.
- Comfortable managing several tasks and issues in a fast-paced environment.
- Previous experience in a sales and/or CSM position is preferred.
Benefits
- Competitive salary package & benefits
- Work-life balance is important
- Fast-learning environment
- Entrepreneurial and strong team spirit
- Diverse and multicultural team environment
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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