Lead Delivery & Customer Success at Optiml, focusing on customer value realization and enterprise software implementations. Build effective teams while managing stakeholders and driving growth strategies.
WK
Hybrid Senior Account & Relationship Manager – Healthcare, Customer Success
Posted 2 months ago
About the role
- Account Manager dedicated to customer success in healthcare technology. Ensuring retention and growth within an established customer base while developing strategies for product engagement.
Responsibilities
- Work proactively with an established customer base to ensure retention of the current relationship and contracts
- Proactively prioritize established account base to focus efforts based on perceived risk, potential growth, strategic value, and renewal timeframe
- Conduct customer meetings focused on current health status, ROI, goals, and best practice guidance
- Develop and execute a strategy to increase product adoption and engagement with your customers
- Secure strong, referenceable relationships within assigned customer base
- Identify and close opportunities for professional services to client base
- Minimal business travel: 5-10% max.
Requirements
- Minimum 3+ years experience providing proactive strategic client support/customer service (experience with a SaaS solution a plus)
- Proven track record of securing contract renewals within customer base
- 3+ years' experience building relationships and supporting the resolution of complex business issues for customers
- Demonstrated ability to quickly establish rapport with all levels of personnel up to and including C-Suite executives
- Experience presenting results to senior level executives
- Experience identifying opportunities for improvement and implementing best practice solutions
- Excellent account management skills
- Ability to manage external and internal business priorities
- Motivation to stay current on industry and product trends
- Excellent presentation, oral and written communication skills
- Proven time management and prioritization skills in a fast-paced environment
- Intermediate Microsoft Office Suite skills.
- Bachelor’s degree preferred or relevant equivalent experience.
Benefits
- Medical, Dental, & Vision Plans
- 401(k)
- FSA/HSA
- Commuter Benefits
- Tuition Assistance Plan
- Vacation and Sick Time
- Paid Parental Leave
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