Manage and maintain the CRM system while supporting students in their educational journey at DataSmart Point Academy. Collaborate with partners and contribute to the sales and consulting process.
About the role
- Customer Success Manager for Berlin-based health startup supporting clients with digestive health issues. Ensuring high-quality customer service and engagement through various communication channels.
Responsibilities
- Be the primary point of contact for our customers via phone, email, chat & social media.
- Develop and optimize standards, processes and guidelines for a scalable, high-quality customer service.
- Implement modern tools & automations (including AI solutions) that increase efficiency and customer satisfaction.
- Analyze customer feedback and translate it into concrete improvements for product, communication and processes.
- Act as an ambassador for our mission by supporting people with digestive issues in an empathetic and solution-oriented way.
Requirements
- German at native level; English fluent
- 3+ years of relevant professional experience in Customer Service / Customer Success, ideally in Health, Healthcare and/or E‑Commerce
- Degree or training in health, nutrition, medicine, psychology or a related field — or substantial practical experience in this area
- Proven experience building or optimizing customer service processes (e.g., tools, automation, standards)
- High degree of ownership, ambition and a genuine desire to truly "own" an area
- Empathy and strong communication skills: you listen, find solutions and help people move forward
Benefits
- Strong purpose: we solve real problems (digestive issues) and have already demonstrably helped many of our customers
- Fast career development and a steep learning curve
- Flat hierarchies and quick decision-making
- Weekly feedback and coaching
- Positive atmosphere and motivated colleagues
- Team events
- Dog-friendly workplace
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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