GP
Grupo PanvelSenior CRM Analyst
Senior CRM Analyst understanding consumer needs for Hygiene and Beauty products. Managing and executing CRM communications and customer journeys within Salesforce Marketing Cloud.
About the role
- Manage a portfolio of enterprise multinational and/or local accounts.
- Drive customer retention and satisfaction by ensuring brilliant basics.
- Lead customer meetings and resolve incoming requests.
- Set up ways of working for new global customers alongside Key Account Managers.
- Coordinate smaller technical projects, issues, and incidents.
- Collaborate cross-functionally to implement new content, resolve problems, and share customer feedback.
- Support and mentor junior CSMs on shared accounts where needed.
Requirements
- Minimum 2 years of experience working in a Customer facing role (B2B), for example as Customer Success Manager or similar.
- Professional language skills in English, written and spoken.
- Experience working at a SaaS-company and/or/ Tech/HR benefits industry.
- Experience managing global Customers (a plus).
- Experience managing enterprise Customers (a plus).
- A university degree in technology or another relevant field (a plus).
- German, Dutch or French optional.
Benefits
- International exposure – work with global enterprise customers across multiple countries.
- Impactful work – play a key role in driving customer retention, engagement, and business value.
- Sunday Times Best Place to Work 2025 and Best Large Tech Company to Work for 2025 (employer accolade).
- Work for a profitable, fast-growing market leader in the online reward and benefits space.
- Hybrid working / remote-first option in the UK.
- Career growth opportunities in a fast-scaling company.
- Inclusive employer committed to equal opportunities and celebrating diversity.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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