Manage student experience for specific programs within the EDGE team at Northeastern University. Advise learners, assist with concerns, and facilitate engagement with various resources.
About the role
- Founding Customer Success Manager guiding users from first value to full adoption at Lovable. Building trusted relationships and helping customers ship faster.
Responsibilities
- Own post-sale success: onboarding, adoption, renewal, and expansion for key accounts
- Build and execute success plans aligned with customer goals and product capabilities
- Drive adoption and value realization through proactive check-ins, QBRs, and enablement sessions to drive long-term value
- Partner with Product and Engineering to surface feedback and shape roadmap priorities
- Partner with FDEs to solve complex needs quickly, pairing business context with technical execution.
- Collaborate with AEs to identify and qualify CSQLs for expansion.
- Troubleshoot blockers, coordinate internal support, and ensure fast resolution
- Track health scores, usage, and adoption metrics to identify risks and opportunities
- Build Customer Success playbooks and new processes based on learnings
- Act as a strategic advisor - guiding customers on best practices, new features and workflows
Requirements
- Experience in CS, account management, or solution consulting in SaaS or AI
- Track record of driving adoption, renewals, and expansion across mid-market, enterprise, and strategic accounts
- Strong communicator who blends empathy, business acumen, and technical curiosity.
- Ability to translate technical capabilities into clear business outcomes
- Skilled at running onboarding, QBRs, and success plans with multiple stakeholders
- Comfortable collaborating with Product, Sales, and Engineering to champion the customer voice
- Comfortable with ambiguity and iteration in a fast-moving, high-growth environment.
- Bonus: experience supporting developer tools or AI-native products
Benefits
- Health benefits
- Flexible work hours
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Customer Success Associate at Planet supporting clients with onboarding and inquiries. Collaborating cross - functionally to deliver seamless customer experience for key programs.
Content Creator for CRM communications at Cia Hering, writing automation texts and adapting brand voice across channels. Involves collaboration with designers and data analysts.
CRM Marketer responsible for CRM strategy, customer engagement, and data - driven campaigns at a fintech company in Berlin. Collaborating with product, data, and content teams to foster customer loyalty.
Working Student in Customer Success supporting client satisfaction and collaborating on tech product improvements. Gain hands - on experience while addressing customer queries and driving product enhancements.
Customer Engagement Specialist at BBC delivering audience support and enhancing viewer experiences through various communication channels.
Junior Customer Success Manager supporting clients in achieving success with machtfit's health offerings. Analyzing data and enhancing customer journeys for better engagement and satisfaction.
Senior Customer Success Manager at YOOBIC managing strategic client relationships. Ensuring adoption and value realization for a leading AI - powered frontline employee experience platform.
Customer Success Manager driving customer success and retention for complex enterprise clients using AI - powered platform. Owns strategic relationships, adoption, and value realisation across key accounts.
Mid - Market Customer Success Manager driving AI adoption and renewals at Notion in Tokyo, Japan. Shape customer outcomes and contribute to predictable revenue through effective workflows.