Customer Success Manager driving customer success and retention for complex enterprise clients using AI - powered platform. Owns strategic relationships, adoption, and value realisation across key accounts.
About the role
- Senior Customer Success Manager at YOOBIC managing strategic client relationships. Ensuring adoption and value realization for a leading AI-powered frontline employee experience platform.
Responsibilities
- Own Strategic Client Relationships by managing and growing relationships with senior stakeholders across YOOBIC’s largest and most complex clients
- Drive Adoption and Value to ensure customers fully adopt the platform and realize measurable business outcomes
- Lead Executive Reviews by running Quarterly Business Reviews and Operational Reviews
- Act as a Trusted Advisor to guide clients on best practice, operating models, and change management
- Spot Risk and Opportunity Early by identifying potential challenges and unblocking issues
- Use Data to Influence Decisions by leveraging YOOBIC data, KPIs, and client metrics
- Partner Cross Functionally with Sales, Account Management, Product, and Support to deliver a joined up customer experience
- Influence Product Direction by feeding market insight into the product roadmap
- Raise the Bar on Customer Success by sharing best practices globally
Requirements
- Strong experience in Customer Success, Client Relationship Management, or Consulting within B2B SaaS, ideally with enterprise or strategic clients
- Deep experience from retail operations, VM, or frontline communications
- Confidence and comfort in managing senior stakeholders
- Ability to use data, KPIs, and insights to guide conversations and influence outcomes
- Initiative, accountability for results, and problem-solving in complex situations
- Strong organization and prioritization skills
- Proactive communication skills with clients and internal teams
Benefits
- 25 days holidays (plus RTT – subject to eligibility)
- Mutuelle coverage for you and your family (optional)
- Team events including weekly lunches and lots of social events
- Free online HIIT sessions
- Regular training and coaching to make you even better in your role
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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