Hybrid Working Student – Customer Success

at nuwo.

• Job title: Working Student – Customer Success
• Job type: Part Time
• Experience level: Entry level
• Salary: Not specified
• Degree requirement: Associate's Degree
• Location requirements: Hybrid, Berlin, Germany

About the role

• Working Student in Customer Success supporting client satisfaction and collaborating on tech product improvements. Gain hands-on experience while addressing customer queries and driving product enhancements.

Responsibilities

• Provide exceptional customer support through various channels such as email, phone, and live chat.
• Address customer inquiries, troubleshoot issues, and ensure timely resolution of problems.
• Monitor our fulfillment and order processes to ensure a smooth delivery to our customers.
• Gather customer feedback and insights to help improve our products and services.
• Collaborate with the product development team to communicate customer needs, pain points, and feature requests.
• Maintain accurate and up-to-date records of customer interactions, feedback, and support cases.
• Generate regular reports on customer satisfaction, retention, and engagement metrics.

Requirements

• Currently enrolled as a working student in a relevant field (e.g., business, marketing, customer relations).
• Strong communication skills, both written and verbal.
• Ability to effectively articulate complex ideas and solutions to customers.
• Customer-centric mindset with a passion for delivering exceptional service and building long-term relationships.
• Proactive and resourceful attitude, with the ability to work independently and collaboratively as part of a team.
• Strong problem-solving skills and ability to think creatively to resolve customer issues.
• Fluent German, strong written and spoken communication skills in English.

Benefits

• Hybrid, asynchronous work environment for flexibility in where and when you work.
• Sponsored home office setup with all the tools and equipment you'll need to excel in your role.
• Access to the latest Apple equipment to help you create, innovate and collaborate.
• Company and team events for a welcoming environment and building strong relationships.
• A high-impact working environment with flat hierarchies and short decision-making processes, giving you the opportunity to make a real impact on the product and roadmap.