Senior Customer Success Manager at YOOBIC managing strategic client relationships. Ensuring adoption and value realization for a leading AI - powered frontline employee experience platform.
About the role
- Customer Success Manager driving customer success and retention for complex enterprise clients using AI-powered platform. Owns strategic relationships, adoption, and value realisation across key accounts.
Responsibilities
- Own strategic client relationships and manage customer success for complex clients
- Drive customer adoption and value realisation
- Lead Executive Reviews and operational reviews
- Act as a trusted advisor on best practices
- Identify potential challenges and opportunities early
- Leverage data to support decisions and influence outcomes
- Collaborate cross-functionally with Sales, Account Management, Product, and Support teams
- Partner with Product teams to feedback market insights into the product roadmap
Requirements
- Strong experience in Customer Success, Client Relationship Management, or Consulting within B2B SaaS
- Experience with retail operations
- Confident and client-facing with senior stakeholders
- Data-driven and able to influence decisions
- Initiative and accountability for results
- Problem-solving skills in complex situations
- Organised in managing competing demands
Benefits
- Health insurance
- Flexible work arrangements
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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