Client Success Manager facilitating client relationships at FE fundinfo, a leading investment management technology company. Guiding clients to succeed with products and services in the finance sector.
About the role
- Gerente de Customer Success at a tech company transforming the legal sector. Leading a team to ensure client success and satisfaction with strategic actions.
Responsibilities
- Supervise and guide the Customer Success team, setting goals and fostering a collaborative environment;
- Develop initiatives to ensure customer satisfaction, retention, and account expansion;
- Maintain close relationships with key clients, providing support and tailored solutions;
- Monitor metrics, identify opportunities, and act proactively to drive results;
- Work closely with Sales, Marketing, Product, and Support to ensure an integrated experience;
- Create materials and training to help customers use the products or services;
- Collect feedback, propose improvements, and collaborate with internal teams for continuous improvement.
Requirements
- Bachelor's degree in related fields such as Law, Business Administration, Communication Sciences, or Technology.
- Experience in commercial roles, customer service, and team management.
Benefits
- No specific benefits mentioned
Job title
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