Hybrid Customer Success Manager

Posted 2 weeks ago

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About the role

  • Build and nurture trusted advisor relationships with customer stakeholders and executive sponsors.
  • Manage a portfolio of 25+ SMB accounts - balancing high-touch engagement with scalable processes.
  • Collaborate with Technical Account Managers to drive adoption, usage, and successful deployment.
  • We value face-to-face teamwork - be ready for on-site customer meetings.
  • Identify upsell and cross-sell opportunities through consultative engagement.
  • Conduct account reviews and present recommendations that drive customer value and growth.
  • Serve as an internal advocate for customers - influencing product, support, and engineering priorities.
  • Contribute to internal process improvements within the Customer Success organization for scale and efficiency.
  • Oversee client contracts, renewals, and upsells.
  • Drive customer storytelling - turning success cases into powerful narratives for sales and marketing.

Requirements

  • 3+ years of experience in Customer Success, Account Management, or similar roles within B2B SaaS or data/tech companies.
  • Fluent in Czech and English, with excellent communication and presentation skills.
  • Strong technical aptitude - experience with data platforms, ETL/ELT, APIs, or analytics tools a plus.
  • Proven ability to manage multiple stakeholders, align business and technical needs, and deliver measurable outcomes.
  • Demonstrated project management skills - able to orchestrate resources, timelines, and client goals.
  • Strategic thinker with strong commercial acumen and a focus on driving mutual value.
  • Highly organized, proactive, and accountable - with a passion for continuous learning and process improvement.
  • Based in Prague able to work in hybrid set up.

Benefits

  • Competitive compensation.
  • Generous paid vacation time. And we mean generous.
  • Cool new offices in the heart of Holesovice in Prague. You need to be 2-3 times a week in the office.
  • No set office hours and flexibility.

Job title

Customer Success Manager

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

No Education Requirement

Tech skills

Location requirements

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