VP of Customer Success at Amperity driving customer satisfaction and retention through a high - performing team. Leading customer onboarding and success while collaborating cross - functionally with key stakeholders.
About the role
- Customer Success Manager at Keboola transforming SMB clients through data. Empower organizations to leverage data effectively while working with technical, sales, and product teams.
Responsibilities
- Build and nurture trusted advisor relationships with customer stakeholders and executive sponsors.
- Manage a portfolio of 25+ SMB accounts - balancing high-touch engagement with scalable processes.
- Collaborate with Technical Account Managers to drive adoption, usage, and successful deployment.
- We value face-to-face teamwork - be ready for on-site customer meetings.
- Identify upsell and cross-sell opportunities through consultative engagement.
- Conduct account reviews and present recommendations that drive customer value and growth.
- Serve as an internal advocate for customers - influencing product, support, and engineering priorities.
- Contribute to internal process improvements within the Customer Success organization for scale and efficiency.
- Oversee client contracts, renewals, and upsells.
- Drive customer storytelling - turning success cases into powerful narratives for sales and marketing.
Requirements
- 3+ years of experience in Customer Success, Account Management, or similar roles within B2B SaaS or data/tech companies.
- Fluent in Czech and English, with excellent communication and presentation skills.
- Strong technical aptitude - experience with data platforms, ETL/ELT, APIs, or analytics tools a plus.
- Proven ability to manage multiple stakeholders, align business and technical needs, and deliver measurable outcomes.
- Demonstrated project management skills - able to orchestrate resources, timelines, and client goals.
- Strategic thinker with strong commercial acumen and a focus on driving mutual value.
- Highly organized, proactive, and accountable - with a passion for continuous learning and process improvement.
- Based in Prague able to work in hybrid set up.
Benefits
- Competitive compensation.
- Generous paid vacation time. And we mean generous.
- Cool new offices in the heart of Holesovice in Prague. You need to be 2-3 times a week in the office.
- No set office hours and flexibility.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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