BS
Blackline SafetyClient Success Manager
Client Success Manager responsible for retention and relationship management with customers at Blackline Safety. Driving growth opportunities and ensuring clients maximize product value.
About the role
- Partner with customers: Guide them through onboarding, training, and adoption so they feel confident and supported.
- Be proactive: Monitor usage, identify risks or opportunities, and take action before problems escalate.
- Foster inclusion: Contribute to a team culture where everyone builds each other up and works as one team for the customer.
- Champion challenge: Be open to questioning assumptions, sharing insights, and receiving feedback so we all keep improving.
- Deliver outcomes: Help customers achieve operational efficiency, energy savings, and improved guest experiences.
- Enable growth: Share best practices, support business reviews, and identify opportunities for customers to expand their use of our solutions.
- Collaborate cross-functionally: Act as the customer’s voice internally, sharing feedback with Sales, Product, and Engineering.
Requirements
- 2–3 years in customer success, account management, or customer-facing roles (SaaS or hospitality experience a plus).
- Strong communication skills — empathetic, clear, and confident in email, calls, and presentations.
- Proactive problem-solving with resilience under pressure.
- Comfort working with OKRs, KPIs, and customer success metrics (e.g., NPS, retention, adoption).
- A collaborative mindset — thriving in a team, not as a lone operator.
- Agility and adaptability in a fast-paced, evolving environment.
- Passion for customer outcomes and growth, not just activity.
Benefits
- Autonomy to develop your skills
- Support of your teammates
- Chance to make a lasting impact on customers and the wider hospitality industry
- Diverse, ambitious, and supportive team
- Learning through challenge and focus on customer outcomes
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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