Customer Success Manager ensuring clients effectively use DigitalCheckIn software and remain satisfied. Involves onboarding, support, and continuous process improvements in a dynamic team.
About the role
- Customer Success Associate at Sprout Solutions ensuring excellent customer experiences and assisting with implementations in a hybrid work setup. Collaborating with cross-functional teams for seamless service delivery.
Responsibilities
- Support both the Implementation and Customer Success teams in ensuring an excellent customer experience throughout the client lifecycle.
- Assist with customer support, addressing and resolving client concerns promptly.
- Contribute to successful client onboarding and adoption.
- Work closely with cross-functional teams including Sales, Product and Engineering to deliver a seamless customer experience.
Requirements
- 1–2 years of experience in Customer Support or Software Implementation; SaaS experience is a plus.
- Background in HRIS, Payroll and Timekeeping software preferred.
- Strong communication and presentation skills in English and Thai.
- Proficiency in Microsoft Excel and CRM tools.
- Strong problem-solving mindset, attention to detail, and sense of urgency.
Benefits
- Equal Opportunity Employment
- Friendly and direct working environment
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Customer Success Manager driving success for large enterprise clients in security solutions. Focused on executive alignment and measurable outcomes in complex environments.
Intern supporting CRM strategy execution for improving customer relationships. Collaborating with multidisciplinary teams to enhance data - driven communication initiatives.
Senior CRM Strategist at Just a Little Data leading data - driven strategies across various industries. Requires solid experience in CRM and proven ability to translate insights into actionable strategies.
Customer Success Manager focused on driving customer success outcomes by assisting Account Managers. Supporting quoting, training for Sales Reps, and managing customer relationships.
Customer Success Agent for Getsafe, providing phone support for insurance concepts and services. Engaging customer interactions and guiding them through digital processes.
First Partner Success Manager responsible for building the partner ecosystem in the US market for AI - powered digital sales solutions. Collaborating with local sales teams and ensuring partner contributions to sales growth.
Admissions Analyst overseeing student admissions processes for Inspired Schools in Brazil. Engaging with families, managing enrollment metrics, and collaborating with educational teams.
Web Developer creating CRM and Customer Service solutions at atlantis dx GmbH. Involving in their development using PHP, JavaScript, and various web technologies in a hybrid environment.
Customer Success Manager ensuring success of Meltwater's valued customers through product adoption and user training. Collaborating with account managers to drive customer satisfaction and grow accounts.