Client Success Manager driving engagement and adoption for Collinson’s client travel ecosystem. Collaborating across teams to shape and deliver the client product success strategy.
About the role
- Customer Success Specialist at IPeople Healthcare managing software deployments and fostering client relationships. Ensuring successful software usage and providing technical expertise throughout the implementation process.
Responsibilities
- Work with your team, project managers, sales & marketing, and the hospital to successfully deploy the current product and service offerings per the contract.
- Maintain existing products and interfaces that need fixing/improvements, escalating where necessary, and ensuring the proper documentation has been updated both internally and to the customer.
- Leave a major impression during the implementation process, being a major stakeholder in the development and improvement of the products.
- Work committed tickets weekly from the ticket management system (AZURE) to completion.
- Participate in the planning, creation and grooming of project deliverable tickets.
- Deploy contracted software systems according to current standards and processes.
- Update documentation, where applicable, on final deployment to production systems.
- Help create documentation where needed to standardize processes.
- Grow relationships with existing client base, displaying empathy and integrity.
- Provide feedback to internal teams on customer feedback and challenges.
- Participate in weekly status update calls, providing technical expertise in the IPeople delivery process.
- On Call rotation may be required.
Requirements
- Bachelor’s degree in Computer Science (or related discipline) – or – equivalent professional experience
- 5 + years of hands-on work with Microsoft SQL Server in a production environment
- SQL Server Management Studio (SSMS): daily use for administration, scripting, backup/restore, and security configuration
- T-SQL Expertise: design, optimize, and troubleshoot complex queries, stored procedures, table-valued functions, and user-defined functions
- Performance Tuning: indexing strategy, execution-plan analysis, and resolution of locking/IO bottlenecks
- IIS Administration: configure sites, application pools, and security settings for database-driven web applications
- Scripting & Automation: PowerShell (or comparable scripting language) for repeatable deployment and maintenance tasks
- Working knowledge of Windows Server fundamentals, Active Directory–based permissions, and basic networking concepts
- Proficiency with Microsoft 365 apps (Outlook, Teams, Word, Excel) for collaboration and documentation
- Proven analytical and root-cause-analysis abilities; able to diagnose and resolve production issues quickly
- Clear, concise written and verbal communication; comfortable producing technical documentation and presenting findings
- Strong organizational habits; able to prioritize tasks, meet deadlines, and deliver high-quality work with minimal oversight.
Benefits
- Discretionary time off
- 6 paid holidays
- Health, Dental, and Vision Insurance Benefits
- 401k
- Hybrid work environment, two days remote (subject to change based on CEO and Board)
Job title
Job type
Experience level
Salary
Degree requirement
Tech skills
Location requirements
Customer Success Manager at Daloopa ensuring buy - side clients achieve impactful outcomes. Building partnerships and collaborating with a global team to enhance customer experience.
Senior Customer Success Partner guiding enterprise customers through their influencer marketing journey. Leading to platform adoption and value realization with trusted relationships.
CRM Analyst focusing on engagement and profitability strategies, constructing new flows and optimizing campaigns within a multidisciplinary team.
Senior Customer Success Manager at Brevo focusing on enterprise clients and driving success strategies. Collaborating cross - functionally to ensure customer satisfaction and account growth.
Customer Success leader with a focus on building and scaling high - performing SaaS teams across EMEA. Collaborating closely with Sales and Product teams to drive customer value and retention.
Customer Success leader at SafetyCulture developing high - performing SaaS teams across EMEA. Focusing on strategic customer outcomes, retention, and sustainable business impact in fast - moving environments.
Customer Success Manager responsible for developing relationships with customers at dLocal, a fintech firm. Collaborating cross - functionally and leveraging customer insights to achieve success.
Customer Success Growth Manager driving outbound expansion within existing customer base at Yodeck SaaS company. Aiming to unlock growth through engagement signals and pipeline generation.
Client Success Manager facilitating client relationships at FE fundinfo, a leading investment management technology company. Guiding clients to succeed with products and services in the finance sector.