Dynamics 365 CRM (Sales & Services) Delivery Lead at PwC Canada building and guiding a team of CRM professionals. Driving implementation projects and client engagement in Microsoft ecosystem.
About the role
- Customer Success Specialist at IPeople Healthcare managing software deployments and fostering client relationships. Ensuring successful software usage and providing technical expertise throughout the implementation process.
Responsibilities
- Work with your team, project managers, sales & marketing, and the hospital to successfully deploy the current product and service offerings per the contract.
- Maintain existing products and interfaces that need fixing/improvements, escalating where necessary, and ensuring the proper documentation has been updated both internally and to the customer.
- Leave a major impression during the implementation process, being a major stakeholder in the development and improvement of the products.
- Work committed tickets weekly from the ticket management system (AZURE) to completion.
- Participate in the planning, creation and grooming of project deliverable tickets.
- Deploy contracted software systems according to current standards and processes.
- Update documentation, where applicable, on final deployment to production systems.
- Help create documentation where needed to standardize processes.
- Grow relationships with existing client base, displaying empathy and integrity.
- Provide feedback to internal teams on customer feedback and challenges.
- Participate in weekly status update calls, providing technical expertise in the IPeople delivery process.
- On Call rotation may be required.
Requirements
- Bachelor’s degree in Computer Science (or related discipline) – or – equivalent professional experience
- 5 + years of hands-on work with Microsoft SQL Server in a production environment
- SQL Server Management Studio (SSMS): daily use for administration, scripting, backup/restore, and security configuration
- T-SQL Expertise: design, optimize, and troubleshoot complex queries, stored procedures, table-valued functions, and user-defined functions
- Performance Tuning: indexing strategy, execution-plan analysis, and resolution of locking/IO bottlenecks
- IIS Administration: configure sites, application pools, and security settings for database-driven web applications
- Scripting & Automation: PowerShell (or comparable scripting language) for repeatable deployment and maintenance tasks
- Working knowledge of Windows Server fundamentals, Active Directory–based permissions, and basic networking concepts
- Proficiency with Microsoft 365 apps (Outlook, Teams, Word, Excel) for collaboration and documentation
- Proven analytical and root-cause-analysis abilities; able to diagnose and resolve production issues quickly
- Clear, concise written and verbal communication; comfortable producing technical documentation and presenting findings
- Strong organizational habits; able to prioritize tasks, meet deadlines, and deliver high-quality work with minimal oversight.
Benefits
- Discretionary time off
- 6 paid holidays
- Health, Dental, and Vision Insurance Benefits
- 401k
- Hybrid work environment, two days remote (subject to change based on CEO and Board)
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