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Click&BoatCustomer Success Agent – French/English
Customer Success Agent managing inquiries and resolutions for Click&Boat's customers. Working in a dynamic team to ensure service quality and effective communication.
About the role
- Strategic thinker and problem solver for the business software team that can clearly articulate complex topics.
- Coordinates and/or resolves business software problems directly with clients or as an expert resource for the business software team.
- Oversees technical aspects of development and implementation of business software solutions for clients.
- Monitors action plans for multiple projects and delegates assignments based on individual team member strengths and passions.
- Works with the Business Software Services Manager to review, correct course, and provide quality assurance for projects.
- Proactively seeks opportunities to build relationships through marketing or other networking efforts.
- Leverages existing relationships to promote new services to current clients, generates client referrals, and builds new relationships.
- Works with local offices to ensure understanding of new initiatives, consistency, and compatibility with business software solutions delivery capabilities.
- Develops improvement programs to enhance business software consulting capabilities and grow existing services.
Requirements
- Accounting, Business, Communications, Public Relations or Marketing degree preferred.
- Experience leading teams, and managing clients is required.
- 3+ years of project management experience
- High computer literacy and ability to learn new software.
Benefits
- Flexible PTO (designed to offer flexible time away for you!)
- Up to 12 weeks paid parental leave
- Paid Volunteer Time Off
- Mental health coverage
- Quarterly Wellness stipend
- Fertility benefits
- Complete list of benefits here
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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