MI
Mercari, Inc.Senior CRM Specialist
Senior CRM Specialist managing CRM initiatives for Mercari's product offerings including Merpay and Mercoin. Leading strategy and project execution for optimizing customer experiences.
About the role
- Coordinar el proceso de activación de la plataforma y realizar onboarding de nuevos clientes
- Capacitar a docentes, orientadores/as y profesionales en el uso de la herramienta
- Coordinar gestión de consentimientos
- Monitorear y hacer seguimiento del uso efectivo de la plataforma por parte de los colegios
- Identificar obstáculos o resistencias y proponer soluciones
- Apoyar en la lectura e interpretación de reportes
- Mantener contacto fluido con directivos, equipos de convivencia escolar y psicólogos/as
- Reunirse periódicamente para recoger feedback, resolver dudas y ajustar el acompañamiento
- Evaluar resultados parciales y finales y levantar datos de satisfacción
- Identificar oportunidades de mejora o expansión dentro de la comunidad educativa
- Trabajar en retención y renovación del servicio y proponer mejoras o extensiones
Requirements
- Experiencia en el rubro educativo de al menos 3 años
- Proactividad y ganas de comprometerse en crecimiento profesional
- Capacidad para capacitar docentes, orientadores/as y profesionales a cargo
- Habilidades de coordinación, comunicación y trabajo con directivos y equipos psicoeducativos
- Experiencia en implementación, onboarding y seguimiento de plataformas (preferible)
Benefits
- Trabajo modalidad híbrida, media jornada
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
RE
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