MI
Mercari, Inc.Senior CRM Specialist
Senior CRM Specialist managing CRM initiatives for Mercari's product offerings including Merpay and Mercoin. Leading strategy and project execution for optimizing customer experiences.
About the role
- The Client Success Manager owns the customer relationship, ensuring SMB and mid-market customers realize value, renew successfully, and expand their services with Solis.
- Take ownership of executive business reviews (QBRs/EBRs), showcasing ROI and future roadmap alignment.
- Proactively manage renewals to minimise risk and maximise retention.
- Identify and advance expansion initiatives to contribute directly to revenue growth.
- Serve as the trusted advisor and primary point of contact for a portfolio of valued clients.
- Lead strategic conversations and develop tailored success plans to ensure solutions align with each customer's goals and desired outcomes.
- Work closely with Service Delivery and Operations teams to champion customer needs internally.
- Track and forecast account health, risks, and growth potential using CRM tools.
Requirements
- A background in cybersecurity, SaaS or MSSP
- Demonstrated success in renewal execution and expansion motions
- Strong communication skills being able to build long lasting relationships
- Experience tracking and forecasting account health, risks, and growth potential using CRM tools
- Ability to collaborate with Service Delivery and Operations teams
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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