Customer Success Manager strengthening client relationships for Arago, a consulting group in digital transformation. Managing contracts, client escalations, and ensuring satisfaction with services.
About the role
- Customer Success Manager ensuring client success through onboarding and relationship management at Passage Health, improving autism care through innovative software solutions.
Responsibilities
- Own the end-to-end client onboarding process for a portfolio of customers
- Build and maintain strong relationships with many different client stakeholders
- Collaborate with our Support team to provide high quality support
- Gather valuable insights and feedback from clients to help shape product enhancements
- Partner with Sales, Product, and Support teams to deliver a seamless and delightful client experience
Requirements
- 3-5 years in Customer Success, Onboarding, Implementation, or a similar client-facing role, ideally in SaaS or healthcare technology.
- Strong passion for helping clients succeed
- Embraces ownership mindset with ability to take initiative in a fast-paced start-up setting with exceptional attention to detail.
- Exceptional organizational skills and ability to manage multiple projects and priorities in a fast-paced environment.
- Outstanding written and verbal communication skills
Benefits
- Competitive salary and equity compensation
- Healthcare, dental, and vision benefits
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