Customer Success Manager at NVISO ensuring customer satisfaction and retention in BeNeLux cyber security services. Driving account growth and managing customer strategies with a dedicated team.
About the role
- Enterprise Customer Success Manager overseeing customer relationships for NinjaOne's SaaS platform. Responsible for account management, customer satisfaction, and revenue growth with strategic clients.
Responsibilities
- Own and manage a portfolio of enterprise customers with high monthly spend and complex environments
- Act as the primary point of contact and advocate for enterprise clients across all internal teams
- Ensure all technical, billing, and account-related issues are resolved efficiently through coordination with internal teams
- Proactively monitor account health, usage, and satisfaction to prevent churn
- Conduct onsite customer visits as required to strengthen relationships and gain deeper insight into customer operations
- Present data-driven insights, usage metrics, and strategic recommendations to customer stakeholders
Requirements
- Proven experience managing high-value SaaS accounts, preferably in an RMM or MSP-focused environment
- Strong relationship-building and communication skills, including executive-level interactions
- Ability to understand technical solutions and translate them into business value
- Experience conducting QBRs, onsite visits, and strategic account planning
- Highly organized, proactive, and customer-focused with strong problem-solving abilities
Benefits
- medical, dental and vision insurance
- 401(k) plan
- unlimited PTO
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Customer Success Manager guiding clients for learning & development and achieving business goals. Ensuring effective use of the online platform in organizations.
Customer Success Team Lead overseeing support operations to enhance member experience at Hive Health. Managing representatives and analyzing service data within a hybrid work environment.
Drive loyalty and retention at Iglu Ski as Senior CRM & Loyalty Executive. Own email journeys, personalise campaigns, and grow our ski community.
Customer Success Manager at AutoStore building strong client relationships and ensuring system optimization with customer success initiatives. Engage in proactive communication and drive operational goals with clients.
Customer Success Specialist managing a portfolio of enterprise accounts at LeapXpert. Driving customer satisfaction, product adoption, and long - term business growth.
Strategic Marketing & CRM Manager enhancing brand positioning and digital strategies at Platzl Hotels. Leading CRM strategy and guest loyalty programs to strengthen market presence in Munich.
Intern supporting Financial Crimes Risk Management through data collection, research, and analysis. Collaborating with subject matter experts to enhance department processes and procedures.
Senior Testing Analyst in Financial Crime Risk Management executing testing engagements and ensuring compliance with regulatory requirements. Collaborating with partners and presenting findings efficiently.
Senior FCRM Testing Analyst responsible for executing compliance testing in financial crime risk management. Conducting research, analysis, and collaborating with partners throughout engagements.