Enterprise Customer Success Manager overseeing customer relationships for NinjaOne's SaaS platform. Responsible for account management, customer satisfaction, and revenue growth with strategic clients.
About the role
- Customer Success Manager at NVISO ensuring customer satisfaction and retention in BeNeLux cyber security services. Driving account growth and managing customer strategies with a dedicated team.
Responsibilities
- Execute the customer success strategy for the BeNeLux market, maximizing adoption and outcomes for a portfolio of customers.
- Achieve high retention, grow accounts via structured expansion plans, and maintain strong executive relationships through measurable success plans and regular business reviews.
- Act as the primary advocate for client needs; capture and escalate feedback to Product, Support, and Engineering for issue resolution and roadmap input.
- Run joint demand/adoption initiatives (campaigns, webinars, inproduct nudges) with Marketing.
- Qualify, advance, and close upsell/crosssell opportunities; create pricing and proposals.
- Own portfolio KPIs: GRR/NRR, expansion revenue and renewal rates.
- Conduct Executive/Quarterly Business Reviews (EBRs/QBRs) to showcase value, align on outcomes, and optimize plans.
- Forecast renewals and expansion accurately; manage risk registers and recovery plans.
- Maintain accurate customer data, health status, and forecasts in CRM and customer success tools.
- Ensure adherence to renewal processes, commercial policies, and approval workflows.
- Monitor regional customer trends, industry dynamics, and regulatory factors impacting adoption in BeNeLux.
- Provide structured feedback to internal teams on customer needs, solution gaps, and messaging effectiveness.
- Build customer references and case studies to support regional growth.
Requirements
- Eligibility for NATO CLEARANCE
- Experience: 3-4 + years in Customer Success, Account Management, or postsales roles
- BeNeLux market experience strongly preferred.
- Track record: Demonstrated success delivering high retention and expansion with measurable revenue impact.
- Strong commercial acumen with the ability to build account plans and drive execution.
- Excellent relationship management and negotiation skills at executive and operational levels.
- Proficient in CRM/CS platforms, pipeline/health management, and datadriven reporting.
- Ability to coordinate complex adoption and valuedelivery motions across internal teams.
- Communication: Fluent in English; Dutch and/or French is a strong advantage.
- Education: Bachelor’s degree in Business, Marketing, or related field; MBA or relevant certifications are a plus.
Benefits
- A training budget of 10.000€ and 10 days every two years
- Company car + Belgian fuel card
- Working and learning from the best people in the European cyber security industry.
- Multiple SANS Instructors working at NVISO
- Staff has presented at popular hacking conferences (BlackHat, BruCON, OWASP, etc)
- All of our technical staff can acquire deep technical security certifications (GSE, GXPN, GREM, GCFA, OSCP, etc)
- An entrepreneurial and agile company, where you will be stimulated and supported in driving new initiatives (either through internal innovation or by improving our service offering), without losing sight of having fun!
- Regular team-building and fun events with legendary off-site events once a year.
- Our commitment to coach and counsel you and help you grow; each employee receives a personal coach within the team
- Flexible working hours and home office possibilities
- Flex Reward Plan
- 32 holidays
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