Director of Customer Success overseeing strategy execution and team leadership at Float. Leading customer growth initiatives for the fintech company's business finance platform.
About the role
- Customer Success Manager handling post-sales customer engagement for AI solutions at DigitalGenius. Responsible for client project management, implementation, and continuous improvement in the UK and Europe.
Responsibilities
- Manage multiple projects in parallel for clients across all segments (SMB, Mid-Market, Enterprise), and every phase of the post-sales customer lifecycle.
- Understand customer requirements necessary to scope projects effectively, implement our solutions successfully, and achieve KPIs to ensure customer referenceability, satisfaction, and retention.
- Responsible for product performance reporting, business-value analyses, and ongoing project planning for your portfolio of customers.
- Stay current on best practices, industry trends, and customer pain-points to maintain and strengthen our product’s competitive advantages.
- Work with clients to create mutually agreed upon implementation plans, project timelines, and delivery milestones.
- Work with Solution Engineers to ensure timely delivery and continuous improvement of implemented solutions.
- Effectively communicate project requirements, status, and results to clients in a high-touch customer success model.
- Field customer support inquiries and manage escalations throughout the customer lifecycle.
- Responsible for generating case studies, securing renewals, and driving the growth of your client portfolio
Requirements
- 2+ years client management experience in SaaS – background in CRM, API, and/or Customer Service spaces a plus.
- Bachelor’s Degree - MBA or technical degree a plus
- Demonstrable proficiency building reporting via SFDC, Zendesk, Freshdesk, and/or Excel
- Exceptional presentation and relationship skills with ability to communicate technical and commercial concepts effectively
- Ability to multitask, prioritize, and manage time effectively and autonomously.
- You love to solve problems, help people, and want to be an integral part of scaling a start-up
- Fluency in German, French, or Spanish a plus
Benefits
- Competitive Salary
- Generous vacation time (25 days of annual leave)
- Yearly "Reset Week" in addition to annual leave allowance
- Freedom to experiment with your own ideas
- Environment to develop your skills without bureaucracy or red tape
- Monthly fitness stipend of $210 or fully paid Third Space Membership
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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