GP
Grupo PanvelSenior CRM Analyst
Senior CRM Analyst understanding consumer needs for Hygiene and Beauty products. Managing and executing CRM communications and customer journeys within Salesforce Marketing Cloud.
About the role
- Drive relationships and adoption throughout stages of the implementation lifecycle
- Develop foundation of key stakeholders, executives, and decision makers
- Enable quality solutions and delivery through collaboration with other team members
- Ensure the relationship beyond the current support owners, focusing on business outcomes based on customer priorities
- Identify customer needs and common practices in the industry
- Optimize solutions to help manage change and growth
- Drive strategic business and technical needs for change and advocate for customer transformation
- Plan a portfolio of work with services offered by Bring IT and drive outcomes aligned with customer priorities
- Support efficiency, target customer value, and enhance offerings in alignment with Bring IT policies
- Take ownership of coordination and connection to identify opportunities, questions, and or issues
- Lead complex internal needs to ensure progress and mitigate blockers to customer goals
- Accelerate production by driving a solution to support the project lifecycle
- Act as an intermediary advisor and visionary
- Contribute resource needs and timing to remove obstacles
- Embody Bring IT's core values and philosophy
Requirements
- Deep expertise in the customer-facing project management life cycle
- Experience working with methodology
- Problem-solving mindset
- 4 years of experience in Customer Success or Account Management
- Experience with upselling
- Competitor equivalent to NetSuite Oracle
- Project Management Institute (PMI) or equivalent
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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