Customer Success Manager for SMB accounts managing engagement and retention. Focused on driving customer value and scalable outreach through strategic programs and data analysis.
About the role
- Customer Success Manager at Eyecare Health ensuring client engagement and value in healthcare solutions. Collaborating across teams to enhance clinic and hospital success.
Responsibilities
- Manage the customer's journey after implementation
- Serve as the strategic point of contact to ensure engagement with the platform
- Drive value realization and customer retention
- Collaborate with teams such as Product, Support, and Implementation to align expectations
- Resolve challenges and identify expansion opportunities
Requirements
- Experience as a CSM or in customer relationship roles (preferably in SaaS)
- Strong communication, active listening, and a customer-focused mindset
- Analytical profile with the ability to interpret data and make strategic decisions
- Familiarity with tools such as CRM (HubSpot), Google Sheets/Excel, ClickUp, or similar
- Experience with healthcare clients (clinics or hospitals)
- Experience working in multidisciplinary squad-based environments
- Basic knowledge of BI, success metrics, and churn prevention
Benefits
- Flexible benefits — choose how to use them
- Vision benefit — visual health is our mission
- Totalpass — wellness program
- Paid break period to recharge
- Day off on your birthday
- Dynamic, collaborative environment with real opportunities for growth
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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