Customer Success Assistant engaging with clients through various platforms. Supporting store teams and addressing customer needs focused on relationship building and satisfaction.
About the role
- Enterprise Customer Success Manager responsible for scaling customer success at AthenaHQ. Building long-term partnerships and shaping a proactive customer-centric culture in a growing AI company.
Responsibilities
- Lead end-to-end success for key enterprise customers
- Serve as a trusted advisor on AI Search best practices
- Optimize Athena's features and coordinate across multiple stakeholders
- Bridge customer needs with product roadmap
- Showcase the value of Athena's upsell features
- Build scalable processes to support hundreds of customers
- Nurture 1-3 case studies per month and achieve a 90%+ client satisfaction rate
Requirements
- Previous experience in martech post-sales roles, such as Customer Success Manager (CSM) or Account Manager (AM)
- High agency and an entrepreneurial spirit
- A fast-learning mindset with natural curiosity to dive deep into new concepts
- Background in martech or SEO and the ability to quickly grasp SEO and GEO principles
Benefits
- $10K relocation bonus to San Francisco
- Comprehensive benefits package to support your well-being and growth
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