Customer Success Manager engaging clients on their digital transformation journey with HPE solutions, ensuring optimal service adoption and customer satisfaction throughout their journey.
About the role
- Manager Customer Success at LegalPlace simplifying legal processes for businesses and individuals. Focused on team performance, client satisfaction, and data-driven improvements.
Responsibilities
- Lead and grow the Customer Success team: monitor individual and team performance
- Handle real-time escalations from clients and internal colleagues
- Coach, challenge, and motivate the team
- Facilitate training sessions (360Learning)
- Onboard new hires
- Analyze feedback and track KPIs (QS, SLA, CSAT, quality audits, etc.)
- Identify pain points and propose effective action plans
- Document best practices and roll them out
- Support churn ticket handling (approximately 20% of your time)
- Create and maintain clear, useful dashboards
- Produce regular analyses (weekly, monthly, quarterly)
- Share insights with internal teams and clients
- Conduct systemic analyses to propose sustainable solutions
Requirements
- Good listener, assertive, and proactive
- Strong, positive managerial presence
- Exceptionally well organized
- Always customer-centric
Benefits
- Swile card
- Gymlib membership
- Alan health insurance
- Remote work up to 2 days per week
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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