Senior Customer Success Manager responsible for customer engagement and product adoption at UpKeep. Building relationships and maximizing customer value within high - touch engagement model.
About the role
- Customer Success Manager ensuring successful campaign execution at Arizent, bridging sales and client support roles. Collaborating across teams for effective project management and client satisfaction.
Responsibilities
- Create or edit proposals and contracts under the direction of sales leaders as needed, including new RFP’s and contracts for routine upsells.
- Act as a liaison between digital advertising, demand generation services and sales team leaders to determine inventory availability.
- Ensure a smooth hand-off post-sale, acting as the key point of contact once sales are closed, gathering campaign assets and organizing timelines.
- Handle all kickoff calls to explain how programs work post-sale and align expectations with internal and external stakeholders.
- Communicate campaign performance reports (e.g., sharing progress, metrics, and insights) to clients throughout the campaign, meeting regularly to identify ways to improve performance and ensure client satisfaction.
- Work with internal teams to receive and manage campaign assets (e.g., creative materials, targeting parameters). Ensure timely collection of required assets from clients, tracking progress and communicating any delays.
Requirements
- Bachelor’s degree in Project Management, Marketing, Communications, or a related field.
- 2-3 years of experience in account management, client services, or a related industry.
- Proven ability to develop and grow strategic client relationships.
- Exceptional account and project management skills.
- Strong problem-solving and analytical abilities, with a strategic mindset.
- Ability to manage multiple tasks efficiently, ensuring accuracy and adherence to deadlines.
- Demonstrated track record of client relationship development.
- Proactive, with the ability to identify and effectively resolve challenges.
Benefits
- Medical, dental, and vision coverage
- Disability and life insurance
- Paid vacation, sick, personal, and mental health days
- Parental leave and holiday pay
- 401(k) program
- Pretax transportation benefits
- Fitness reimbursement
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