Customer Success Manager tasked with managing IT services and customer relationships post sale for colocation and cloud solutions. Ensuring value and engagement to drive renewals and expansion.
About the role
- Senior Customer Success Manager responsible for developing relationships with prestigious law firms. Focusing on strategic partnerships and driving customer expansion in the legal tech industry.
Responsibilities
- Own relationships with some of the most prestigious law firms in the world
- Act as a strategic partner to senior legal and real estate stakeholders
- Travel regularly to client offices across the US
- Define how Customer Success scales in the US market
- Help build the future US CS team
Requirements
- 5+ years in Customer Success, Account Management, or strategic SaaS account ownership.
- Experience managing sophisticated enterprise customers.
- Proven ability to drive renewals and expansions.
- Exceptional executive communication skills.
- Willingness to travel regularly across the US.
Benefits
- Health insurance
- 401(k) matching
- Flexible work arrangements
- Professional development opportunities
- Paid time off
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