Customer Success Assistant engaging with clients through various platforms. Supporting store teams and addressing customer needs focused on relationship building and satisfaction.
About the role
- Senior Client Success Manager managing high-value accounts and driving client satisfaction for healthcare providers. Ensuring effective platform engagement and retention in a high-growth startup environment.
Responsibilities
- Manage and grow a portfolio of high-value accounts, with a focus on retention, expansion, and long-term partnership success.
- Lead clients through onboarding, implementation, and ongoing engagement, ensuring clients achieve measurable value early and consistently.
- Act as the voice of the client, synthesizing feedback and partnering with Product and Engineering to influence roadmap priorities and improvements.
- Contribute to Client Success playbooks, share best practices, and mentor team members to strengthen overall team performance.
Requirements
- 4-8 years in a client-facing role such as Client Success, Account Management, or Client Services; experience in B2B SaaS, healthcare, health tech, or IDR strongly preferred.
- Exceptional communication and presentation skills, with the ability to influence and build trusted relationships with C-level stakeholders and translate complex insights into clear strategies.
- Strategic and proactive mindset, with proven ability to manage and grow high-value accounts, drive measurable outcomes, and mitigate risks before they escalate.
- Demonstrated success leading cross-functional initiatives and complex client implementations, with strong project management and operational excellence skills.
- Experienced mentor and team contributor who thrives in high-growth, fast-paced environments
- Comfortable operating in ambiguity, with the ability to build structure, adapt quickly, and make sound decisions in a fast-moving environment.
- Experience leveraging client success, analytics, and project management tools to drive insight and execution.
Benefits
- Competitive compensation, including equity
- Full health, dental, and vision coverage
- Retirement savings plan through 401(k)
- Flexible time off
- Opportunities for company-wide connection and events
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