CRM Analyst supporting marketing campaigns for a major jewelry brand in Brazil. Collaborating with teams to analyze customer behavior and optimize CRM strategies.
About the role
- Customer Success Assistant engaging with clients through various platforms. Supporting store teams and addressing customer needs focused on relationship building and satisfaction.
Responsibilities
- Provide empathetic, high-quality customer support via email, WhatsApp, chat, Instagram, and Facebook.
- Provide support to store teams for end-customer requests.
- Respond strategically to complaints on Reclame Aqui, collaborating with internal teams to address root causes and improve satisfaction.
- Identify improvement opportunities in the customer journey, highlighting chances for continuous operational enhancement.
- Monitor satisfaction indicators during support interactions (post-sale and case handling) and through NPS.
- Contribute to building long-lasting customer relationships with a focus on retention and customer delight.
Requirements
- Bachelor's degree completed or in progress (preferably in Business Administration, Communication, Marketing, or related fields).
- Strong written and verbal communication skills.
- Proficiency in Microsoft Office.
- Previous customer service experience (retail or e-commerce) is desirable.
- Familiarity with Zendesk and Blip platforms is a plus.
- Availability to work in a hybrid model, based in Barra da Tijuca, Rio de Janeiro (RJ).
Benefits
- Meal/Food voucher
- Birthday day off
- Transportation allowance
- Medical insurance
- Dental insurance
- Discount on company products
- Discounts at partner universities
- Opportunities for career growth within the company.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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