Customer Success Manager tasked with managing IT services and customer relationships post sale for colocation and cloud solutions. Ensuring value and engagement to drive renewals and expansion.
About the role
- Founding Customer Success Manager defining post-sales lifecycle for an AI-driven legal tech company. Leading customer success initiatives with mid-to-large law firms to ensure adoption and value.
Responsibilities
- Own the full post-sales lifecycle: onboarding, training, adoption, renewals, and expansion
- Manage relationships with mid-to-large defense law firms, understanding their diverse needs
- Create customer success playbooks including onboarding and training strategies
- Establish yourself as the trusted point of contact for live accounts
Requirements
- 3–5 years in customer success, account management, or client services
- Experience managing complex accounts with multiple stakeholders
- Ability to build lasting relationships
- Experience in legal, legaltech, or other regulated industries (optional)
- Curiosity about AI and willingness to learn how to leverage it in workflows (bonus)
Benefits
- Full health, dental, and vision coverage
- Direct access to founders and influence over company direction
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Senior Sales Manager managing B2B Sales and building market presence for innovative CRM software at Planelio. Collaborating with management to shape sales and customer onboarding processes in the furniture industry.
Senior Customer Success Manager at EnterpriseAlumni managing enterprise accounts while ensuring retention and driving expansion. Focused on relationship building within the higher education sector.
Microsoft Dynamics 365 CRM Delivery Lead at PwC overseeing CRM solutions implementation and strategy. Leading a team and fostering client relationships for enhanced operational efficiency.
Customer Success Manager for enterprise accounts at Genesys, driving value realization and collaboration across Professional Services, Support, and Sales teams.
Director of Client Success leading client account relationships and driving agency growth. Managing financial responsibilities and mentoring client service teams in a creative advertising agency.
Intern supporting Customer Success team addressing user inquiries and assisting with system usage in a hybrid role at a construction tech company.
Customer Success Manager at Fortanix ensuring customer satisfaction and driving adoption of their data security solutions in the APJ region. Collaboration with teams to enhance customer relationships is key.
Customer Success Manager overseeing colocation, cloud, and managed services to enhance customer value and retention. Collaborating with sales and support teams to ensure customer success in their journey with Flexential.
Senior SCRM Analyst at Leidos supporting enterprise data and analytics programs. Involves Cyber Supply Chain Risk Management and collaboration with governmental partners.