Customer Success Assistant engaging with clients through various platforms. Supporting store teams and addressing customer needs focused on relationship building and satisfaction.
About the role
- Founding Customer Success Manager defining post-sales lifecycle for an AI-driven legal tech company. Leading customer success initiatives with mid-to-large law firms to ensure adoption and value.
Responsibilities
- Own the full post-sales lifecycle: onboarding, training, adoption, renewals, and expansion
- Manage relationships with mid-to-large defense law firms, understanding their diverse needs
- Create customer success playbooks including onboarding and training strategies
- Establish yourself as the trusted point of contact for live accounts
Requirements
- 3–5 years in customer success, account management, or client services
- Experience managing complex accounts with multiple stakeholders
- Ability to build lasting relationships
- Experience in legal, legaltech, or other regulated industries (optional)
- Curiosity about AI and willingness to learn how to leverage it in workflows (bonus)
Benefits
- Full health, dental, and vision coverage
- Direct access to founders and influence over company direction
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