GP
Grupo PanvelSenior CRM Analyst
Senior CRM Analyst understanding consumer needs for Hygiene and Beauty products. Managing and executing CRM communications and customer journeys within Salesforce Marketing Cloud.
About the role
- Own the full customer journey and act as key advisor for an enterprise customer portfolio
- Work closely with the Operations Solutions team to guide and maintain customer success
- Drive customer satisfaction and meet or exceed customer expectations
- Sustain account growth and profitability within assigned portfolio
- Drive account development via up- and cross-selling activities
- Build and manage account relationships across customer lifecycle stages
- Create account Success Plans and conduct regular discovery meetings
- Maximize product usage through product adoption activities (e.g., on-site shadowing)
- Ensure customers’ quality expectations are met and act as the voice of the customer
- Lead initiatives to improve customer satisfaction and drive Customer Success as trusted advisor
- Ensure workflow optimization and automation
- Collaborate as a team player across colleagues and report to the Senior Director of Customer Success
Requirements
- Experience in operational planning and execution of customer-oriented activities to deliver on targets
- Interest in technology and technical skills
- Experience with customers requiring knowledge of graphical work
- Ability to create and maintain structure
- Knowledge of how to maintain and develop relationships with new stakeholders from existing accounts
- Experience in monitoring and reporting health performance indicators in a structured way
- Ability to develop and present best-fit solutions while improving efficiency and automating workflows
- Fluent in Danish and English (spoken and written)
- Ability to work proactively and independently and as part of a team
- Experience in the translation/content industry, tech, or another relevant area
- Business acumen and detail oriented
- Quick learner and ability to work under pressure
- Structured, analytical, and proactive work approach; project management skills and problem solving
- Experience with Enterprise accounts
- Experience with CRM
- Experience with Customer Success
- Proven track record with customer growth
Benefits
- Enjoy flat hierarchies, responsibility and freedom, direct feedback, and room to stand up for your own ideas
- Internal development opportunities and ongoing support from your People Partner
- Inclusive and fun company culture
- International company with over 400 employees and offices across Europe and the US
- Flexible work options tailored to how you work best (Office Bee, Nomad, part-time from office options)
- Social get-togethers (Friday Bars, Summer and Christmas parties)
- 43 colleagues in the Copenhagen office
- Open office space with large windows
- Catered lunches every day
- Comfortable office couches
- Monthly Town Hall events
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
PE
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