Customer Success Specialist engaging with customers to help maximize their revenue and product adoption. Working with hotel clients on their business growth while providing superior customer care.
About the role
- Customer Success Manager at Insider bridging client needs and technology for the leading AI-native platform. Ensure optimal technology adoption and satisfaction for clients within DACH.
Responsibilities
- You’ll be the face of Insider to our clients! You’ll be the bridge between their needs and our technology
- Help our clients understand their needs and which of our features and products best match their goals and expectations
- Make sure our clients are utilizing our technology at their best so that we can fully provide them our world-class service. You’ll monitor and facilitate the customer's adoption of our technology
- Work with our data-geeks (aka engineers and developers) and product specialists whenever it’s required to make sure the client has full tech support, if necessary
- Develop and maintain key account plans that identify opportunities to boost the value we’re looking to add to our clients’ organization
- Proactively provide constant feedback to your team on market trends, unmet needs, and opportunities to create a bigger impact on our partnership with our client
- Establish a trusted adviser relationship that ensures our customer's overall satisfaction with our services and technology
- Plan strategies to help the customers meet their objectives, prioritizing and driving resolution on escalated customer issues
- Bring new product ideas to the table! As an account strategist, you will be helping our product and design gurus shape our product roadmap
Requirements
- Bachelor's degree in Business, Marketing, Engineering, or a related field
- Experience managing customer portfolios with strong relationship-building skills, especially at the executive level
- Background in digital marketing or customer-facing roles is a plus
- Technical aptitude: ability to read API documentation, or working knowledge of HTML, CSS, XML, or basic data structures and flows
- Excellent verbal and written communication skills, including active listening and confident phone presence
- Self-motivated, tech-savvy, and eager to continuously improve customer success processes
- Strong project and time management skills, with attention to detail
- Passion for testing, measuring, and improving outreach and follow-up effectiveness
- Comfortable working in a fast-paced, startup environment
- A genuine, customer-first attitude — you care deeply about helping clients succeed and feel supported
- Business fluency in English and German, both written and spoken
Benefits
- a chance to work in an international, diverse, and inclusive environment,
- access and opportunity to gain a limitless network all over the globe,
- a chance to become a Shareowner with the "Shareowner System" that we offer to all Insiders who meet certain criteria,
- to be part of an industry that’s shaping the future of customer experiences
- competitive compensation packages,
- access to many hard and soft skills pieces of training to help you improve and challenge yourself,
- weekly training on our Sales University where we host industry leaders,
- access to Udemy’s business plan, where you can choose over 10,000 courses to satisfy your hunger for knowledge,
- space to share your skills, and even deliver pieces of training and workshops if you wish. Sharing is caring!
- the infamous team activities that are bursting with fun,
- no Dress Code!
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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