Customer Success Advisor supporting account management and driving new opportunities in VodafoneThree Business customer base. Managing inbound and outbound calls for customer needs and NPS improvement.
About the role
- Customer Success Manager focused on retention strategies for SiteMinder's hotel commerce platform. Leading and coaching a team to reduce churn and enhance customer loyalty.
Responsibilities
- Provide ongoing coaching, training, and performance management to develop team members’ skills and career growth.
- Manage case allocation and pipeline and ensure delivery of SLAs across the team. Be flexible to pick up cases yourself if required.
- Coach the team to meet performance metrics and goals while constantly monitoring quality and coaching the team for continuous improvement.
- Collect and analyse case management insights from the frontline team to share with Management.
Requirements
- Must have deep coaching and development experience particularly working with retention, loyalty or sales teams.
- Experience and comfort driving team pipeline to hit KPIs
- Strategic leadership beyond just team management - experience analysing a problem and delivering initiatives to mitigate that problem
Benefits
- Equity packages for you to share in SiteMinder's growth and successes
- Hybrid working model in a prime location in Barcelona
- Investment in your personal growth with a structured and foreseeable career pathway
- Private health insurance
- Cloudworks co-working community - events, discounts, breakfasts…
- Discount for your Urban Sports Club subscription
- Mental health and well-being initiatives
- Generous parental (including secondary) leave policy
- Paid birthday, study and volunteering days off every year
- Fun quarterly social and team events
- Employee Resource Groups (ERG) to help you connect and get involved
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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