Senior Customer Success Manager responsible for customer engagement and product adoption at UpKeep. Building relationships and maximizing customer value within high - touch engagement model.
About the role
- Customer Success Manager focused on retention strategies for SiteMinder's hotel commerce platform. Leading and coaching a team to reduce churn and enhance customer loyalty.
Responsibilities
- Provide ongoing coaching, training, and performance management to develop team members’ skills and career growth.
- Manage case allocation and pipeline and ensure delivery of SLAs across the team. Be flexible to pick up cases yourself if required.
- Coach the team to meet performance metrics and goals while constantly monitoring quality and coaching the team for continuous improvement.
- Collect and analyse case management insights from the frontline team to share with Management.
Requirements
- Must have deep coaching and development experience particularly working with retention, loyalty or sales teams.
- Experience and comfort driving team pipeline to hit KPIs
- Strategic leadership beyond just team management - experience analysing a problem and delivering initiatives to mitigate that problem
Benefits
- Equity packages for you to share in SiteMinder's growth and successes
- Hybrid working model in a prime location in Barcelona
- Investment in your personal growth with a structured and foreseeable career pathway
- Private health insurance
- Cloudworks co-working community - events, discounts, breakfasts…
- Discount for your Urban Sports Club subscription
- Mental health and well-being initiatives
- Generous parental (including secondary) leave policy
- Paid birthday, study and volunteering days off every year
- Fun quarterly social and team events
- Employee Resource Groups (ERG) to help you connect and get involved
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
Junior Customer Success Manager at Oper enhancing customer support and experience in the fast - paced fintech sector, focusing on automation and customer interactions in a hybrid role.
Customer Success Manager ensuring mission readiness by maximizing customer value from C - UAS solutions. Fostering partnerships and driving service standards for critical environments in high - stakes scenarios.
Head of Customer Success leading strategic customer relationships at Duffel, maximizing technology use and improving customer experience across functions.
SAP ABAP + CRM Consultant developing and enhancing SAP solutions for Weekday's clients. Collaborating to support business - critical systems with technical expertise and design skills.
Driving the CRM strategy to enhance player engagement and retention at B2Spin's global gaming portfolio. Leading teams and executing data - driven campaigns across multiple brands while innovating the player experience.
Senior Customer Success Manager managing enterprise accounts for Vibe.co, a streaming TV advertising company. Building client relationships and driving revenue outcomes with strategic insights and campaign excellence.
Customer Success Manager for a fast - growing startup in renewable energy. Engaging with B2B customers and solving technical queries related to solar and heatpump solutions.
Customer Success Associate managing a large and diverse portfolio of customers at GBG. Focus on delivering value throughout the customer lifecycle and enhancing product adoption.
Customer Success Manager ensuring customer satisfaction and retention for OneOcean. Focused on onboarding, relationship management, and driving customer adoption of maritime solutions.