Hybrid Customer Success Manager

Posted last week

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About the role

  • Provide ongoing coaching, training, and performance management to develop team members’ skills and career growth.
  • Manage case allocation and pipeline and ensure delivery of SLAs across the team. Be flexible to pick up cases yourself if required.
  • Coach the team to meet performance metrics and goals while constantly monitoring quality and coaching the team for continuous improvement.
  • Collect and analyse case management insights from the frontline team to share with Management.

Requirements

  • Must have deep coaching and development experience particularly working with retention, loyalty or sales teams.
  • Experience and comfort driving team pipeline to hit KPIs
  • Strategic leadership beyond just team management - experience analysing a problem and delivering initiatives to mitigate that problem

Benefits

  • Equity packages for you to share in SiteMinder's growth and successes
  • Hybrid working model in a prime location in Barcelona
  • Investment in your personal growth with a structured and foreseeable career pathway
  • Private health insurance
  • Cloudworks co-working community - events, discounts, breakfasts…
  • Discount for your Urban Sports Club subscription
  • Mental health and well-being initiatives
  • Generous parental (including secondary) leave policy
  • Paid birthday, study and volunteering days off every year
  • Fun quarterly social and team events
  • Employee Resource Groups (ERG) to help you connect and get involved

Job title

Customer Success Manager

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

No Education Requirement

Location requirements

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