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Click&BoatCustomer Success Agent – French/English
Customer Success Agent managing inquiries and resolutions for Click&Boat's customers. Working in a dynamic team to ensure service quality and effective communication.
About the role
- Proactive customer health management through intentional, outcome-driven customer engagement
- Product adoption acceleration and customer value realization
- Cultivating, strengthening, and accelerating growth of Zendesk customer relationships
- Delivering a world-class customer experience anchored on getting our Zendesk customers to value as quickly as possible
- Driving, enabling and removing obstacles to adoption of Zendesk’s product suite
- Advocating for the Zendesk customer across the ecosystem
- Delivering a heightened customer experience through proactive engagement and communication
Requirements
- Must have a minimum of 5+ years of related experience in Customer Success
- Previous experience in go-to-customer/GTM roles in enterprise technology / SaaS
- Track record of learning new technology/software solutions
- Experience in supporting and driving adoption of AI-powered solutions in customer-facing roles is a plus
- Ability to explain and demonstrate the value of AI to both technical and non-technical stakeholders
- Strong interpersonal skills, with the ability to influence at multiple levels across the customer’s organization
- Bachelor degree in computer science, information sciences & technology, engineering or business
- Ability to do foundational quantitative analysis and basic churn forecasting
Benefits
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Remote work options
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