Customer Service Representative responsible for inbound and outbound calls for Ford Credit. Building customer relationships and ensuring satisfaction in the call center environment.
About the role
- Customer Account Specialist responsible for managing customer orders and providing best customer service. Collaborating with sales and ensuring timely and accurate order processing.
Responsibilities
- The Customer Account Specialist position is responsible for providing best in class customer service to Sales and a portfolio of assigned customers.
- Accountable for managing customer orders through the pipeline to facilitate growth of existing accounts.
- Partners with Sales to create new customer items; use PLS form to create items in Radius.
- Enters customer sales orders; ensuring all requirements have been met per order (product/order mins, pricing details, Leadtime needs).
Requirements
- College degree preferred or 2+ years of experience in a Customer Service role in a manufacturing environment.
- Exceptional customer-facing communication skills; excellent listening skills.
- Action-oriented, assertive, and diplomatic.
- Thrives on challenges.
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