Customer Service Technician at Affinity Water managing below ground network operations and ensuring quality customer experience in Bushey. Reporting and investigating enquiries while preserving water quality and regulatory standards.
About the role
- Customer Service Representative responsible for inbound and outbound calls for Ford Credit. Building customer relationships and ensuring satisfaction in the call center environment.
Responsibilities
- We are looking for collection representatives who will be responsible for taking inbound and making outbound customer phone calls to Ford Credit customers, dealers, insurance companies, or other third parties while maintaining high levels of customer satisfaction in a call center environment.
- Representatives will navigate multiple systems to resolve many and varied phone calls related to vehicle financing or leasing.
- The primary focus of a Customer Service Representative is to build customer relationships and brand advocates by servicing customers with honesty, expertise, and care.
Requirements
- High School Diploma/GED.
- Strong analytical, communication and organizational skills (oral and written).
- Sales, negotiation and interpersonal skills to work successfully in a large group and get commitments from customers.
- Strong time management and follow-up skills.
- Experience in automotive finance industries.
- Proficiency PC and typing skills, i.e. Excel and Word.
- Initiative and ability to multi-task and problem-solve, independent and logical thinking to make fact-based decisions.
- Integrity, dependability, self-motivation, and drive to learn and improve.
- Must be comfortable with technology and leaning into change, as ongoing technology and process improvements are planned.
- Able to work a 40-hour work week plus overtime.
- Must be available to work a flexible schedule Monday-Friday which will include some evenings, holidays, and Saturdays.
- 2+ years of Collections experience.
Benefits
- Immediate medical, dental, vision and prescription drug coverage
- Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more
- Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
- Vehicle discount program for employees and family members and management leases
- Tuition assistance
- Established and active employee resource groups
- Paid time off for individual and team community service
- A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
- Paid time off and the option to purchase additional vacation time.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Customer Service Technician ensuring water quality and customer satisfaction by managing below ground networks for Affinity Water. Responsible for investigations and operational decision - making in Harlow.
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