Client Success Analyst responsible for managing customer satisfaction and engagement strategies at CMSL. Analyzing data and monitoring performance indicators to support customer experience.
About the role
- Customer Service Analyst managing client orders and relationships for Suzano. Ensure customer satisfaction through effective communication and timely order management.
Responsibilities
- Control, maintain, critically analyze, and consolidate information related to the customers' order portfolio;
- Develop a trusted relationship with internal and external customers;
- Ensure compliance with conditions agreed upon with customers;
- Contribute to excellent customer service;
- Manage quotas and orders;
- Monitor the order portfolio to ensure full order fulfillment (OTIF - On Time In Full);
- Ensure achievement of the production rolling forecast;
Requirements
- Bachelor's degree completed or in progress with expected graduation by 06/2026
- Experience with SAP and Zendesk is a plus
- Proficient in Microsoft Office
- Excellent verbal and written communication skills
- Availability to work in a hybrid model in São Paulo, SP
Benefits
- Health care: Medical plan, Dental plan, and Life Insurance;
- Meal voucher or on-site cafeteria; Food allowance to assist with grocery purchases and an additional food allowance at the end of the year;
- Additional income through our Variable Compensation Program (annual);
- Private pension plan;
- Remote work available for corporate roles, flexible hours, and a casual dress code;
- E-learning courses and training on our digital platform, UniverSuzano;
- Volunteer program;
- Employee discount club.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Intern supporting Customer Support processes and project planning at BMW. Engaging in training development and international collaboration with the BMW Group.
Customer Service Technical Representative working at Tornatech's Laval plant. Assisting American customers with technical queries and after - sales service issues in a dynamic environment.
Customer Care and Supply Chain Representative at Givaudan supporting customers and managing sales orders efficiently. Role ensures customer satisfaction and excellence in operations while liaising with various teams.
Customer Experience Associate providing banking solutions and fostering customer relationships. Engaging with customers to process transactions and recommend appropriate banking services.
Sachbearbeiter/in Kundenservice und Lagerlogistik im Bereich Lagerverwaltung für ein Logistikunternehmen. Effiziente Kommunikation und operative Prozesse im Lager.
Customer Service Administrator processing customer orders for Teleflex. Requires fluency in Spanish and/or Portuguese along with experience in a fast - paced environment.
Application Support Specialist in IT for energy market, optimizing data analysis workflows and supporting internal partners. Seeking motivated team players with a strong tech background and German fluency.
Sales Support Representative supporting stores across Adelaide, enhancing product visibility and fostering relationships with store teams. Working part - time, part of a family - friendly culture at Simplot.
Operations Support Specialist managing compliance and calibration of test equipment for GE HealthCare. Ensuring service delivery and quality with proactive vendor management in New York City.