Customer Service Representative at H&S Energy providing customer service and maintaining store presentation. Responsible for cashiering and ensuring food and beverage quality in a welcoming environment.
About the role
- Customer Service Technical Representative working at Tornatech's Laval plant. Assisting American customers with technical queries and after-sales service issues in a dynamic environment.
Responsibilities
- Assess customer needs and recommend appropriate products;
- Communicate with suppliers as required to obtain pricing and delivery time on components;
- Refer to price lists to bid on controllers and/or parts;
- Assist customers in resolving after-sales service issues and provide ongoing support;
- Answer customer technical questions and provide technical information (drawings, manuals, dimensions) regarding controllers and their installation;
- Consult with engineering on the feasibility of specific customer orders, special parts, etc.;
- Recommend spare parts or modifications required for products that are no longer under warranty;
- Answer customer questions about product technicalities and prices;
- Regularly follow up with customers on the effectiveness of suggested troubleshooting methods, warranty issues, components, replacements, modifications, etc.;
- Coordinate customer payment/credit for service engineer, spare part, addition or modification to controller, all in accordance with warranty terms;
- Communicate regularly with the various departments of the company to obtain the required information or support;
- Perform any other tasks that may be required by your superiors.
Requirements
- Ability to serve a predominantly English-speaking clientele
- College diploma in Electromechanical, Electronic or Electrical, or Automation and Controls, or equivalent required
- At least 2 years' relevant experience in a technical role
- Good knowledge of the Microsoft 365 suite
- Good interpersonal skills
- Ability to work with minimal supervision
- Be professional
- Ability to express ideas clearly both orally and in writing
- Be meticulous and organized
- Have a sense of urgency and ability to meet deadlines
- Good judgment and problem-solving skills
- Be independent and reliable
- Customer service experience is an asset
- Knowledge of an ERP system is an asset
Benefits
- Flexible work schedule (day shift)
- Possibility of working in the office and/or teleworking (the team is mostly teleworking)
- New plant since 2018; modern and bright
- Group insurance and RRSPs with employer participation after 3 months
- Employee assistance program and telemedicine
- Paid vacation during the holiday season
- Very active social committee (go-kart, BBQ, corn maze, bowling, draws, gifts and more)
- Micromarket service with quality products and free coffee
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Customer Service Representative supporting daily store operations at H&S Energy. Ensuring exceptional customer service, cashiering, and maintaining store presentation.
Customer Service Representative providing exceptional service at H&S Energy locations. Responsible for cashiering, store presentation, and maintaining food and beverage quality.
Customer Service Representative for H&S Energy providing excellent service in retail environment. Responsible for cashiering, store presentation, and fostering a safe environment for customers.
Customer Support role providing face - to - face service in Bank of Scotland branches. Learning, growing, and developing within an inclusive organization focused on customer service.
Customer Support role at Lloyds Banking Group in Luton & St Albans providing face - to - face service. Opportunities to transition into remote roles helping customers over the phone.
Customer Support Representative providing face - to - face support in Lloyds and Halifax branches. Opportunities for skill progression and transitions to remote roles.
Customer Support role providing face - to - face assistance to bank customers in Worthing and Hove branches. Opportunities for skill development and transition into various roles are available.
Part - time Customer Support role at Lloyds Banking Group providing face - to - face customer assistance. Opportunities to transition into remote roles as skills develop.
Customer Service Representative responsible for inbound and outbound calls for Ford Credit. Building customer relationships and ensuring satisfaction in the call center environment.