Onsite Customer Care Representative – Floater

Posted 16 hours ago

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About the role

  • Customer Care Representative providing exceptional service in fast-paced retail clinic environment. Managing client accounts and supporting Hearing Care Professionals in Vancouver area with training provided.

Responsibilities

  • Providing exceptional customer service in person, over the phone and by email
  • Scheduling appointments and organizing files for the clinic’s Hearing Care Professionals
  • Managing and maintaining client accounts while building relationships
  • Working with insurance companies to ensure successful third-party billing operations
  • Assist with cleanings and minor in-clinic device repairs – don’t worry, training provided!

Requirements

  • You possess strong communication and customer service skills
  • You have experience or would enjoy working on and reconciling accounts receivable
  • Your aligned with our value of helping others
  • You have a "Can-Do" attitude, you love to learn and are passionate about growing your knowledge

Benefits

  • Extended Health Benefits Package from day one
  • 3 weeks vacations to start, increasing with tenure
  • 6 days of personal time in your first year
  • Additional days off, including your Birthday!
  • Eligible for Monthly Bonus
  • Growth and development opportunities including education sponsorship

Job title

Customer Care Representative – Floater

Job type

Experience level

Mid levelSenior

Salary

CA$20 per hour

Degree requirement

No Education Requirement

Location requirements

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